Our Clients

“Our employees don’t always look forward to training sessions because of the time it takes from their primary business of patient care – but our feedback of the Russell Phillips & Associates training sessions is always positive. Why? The training is conducted in an interesting manner, it is relevant, and the trainers “talk the same language” as our caregivers. Every minute counts in healthcare and Russell Phillips & Associates training sessions are valuable and worth the time. Russell Phillips & Associates helps us provide our employees with fire/life safety education with realistic hands-on training that gives them the confidence to provide the best care in any situation. I guess it’s not surprising then that we’ve been working with Russell Phillips & Associates for more than thirty years. ”

Julee Thomas
Director, Risk & Insurances Services
Adventist Health/West
Roseville, CA (20 hospitals in California, Hawaii, Oregon & Washington)

“I would not think twice in choosing Russell Phillips & Associates for my next SOC experience! Their willingness to go the extra mile when there is a question is very valuable. The staff and partners are always available in a reasonable time frame. “It was the interpretation of the NFPA Standards by the Russell Phillips & Associates staff that really made a difference. This knowledge and experience was vital in saving a lot of time and resources. Having access to the Joint Commission SOC online through their web-based system saved me immeasurable time.”

Peter Maregni
Maintenance Operation Manager
St. Elizabeth’s Medical Center
Boston, MA
(400 bed tertiary care hospital)

“Russell Phillips & Associates trains all of our staff in live fire scenarios, provides us with code consultation and full wall-to-wall life safety assessments. They have stepped in to offer creative solutions to complex problems and even additional staff support to help meet specific Joint Commission deadlines. We continuously receive high-level training, timesavings and the peace of mind knowing that we are on top of our requirements. I am very pleased with the professionalism and depth of knowledge that Russell Phillips & Associates affords us.”

Mark Malikowski
Administrator of EOC
Eleanor Slater Hospital
Providence, RI

“We’ve been working with Russell Phillips & Associates since 2003 on a variety of projects and each one has exceeded our expectations. The staff has customized plans for our unique needs. They understand not only our requirements but also the significant issues and they deliver the best plan for each unique circumstance and facility.

“Our department heads and senior administrators have always given top ratings and highest accolades to Russell Phillips & Associates.

“We have been very satisfied working with Russell Phillips & Associates. Their open mindedness, willingness to listen and their influential and vigorous counsel helps us see the critical elements that are essential to getting the job done. They are second to none.”

Mark A. Casey
Director of Communications,
Security and Emergency Preparedness
Saint Mary's Hospital
Waterbury, CT
(347 bed hospital)

“Russell Phillips & Associates did an excellent job for us with our fire safety training. The realistic fire and smoke exercises produce remarkable results because employees realize they can control and contain a fire before it could become a catastrophic event. Our staff has an enhanced confidence level because they have seen and experienced a simulated event so it is not as foreign to them.

Russell Phillips & Associates does it all for me: they are professional; they coordinate the in-services for all the shifts so that over several days we can train everyone. As an administrator, from policies to regulations, Russell Phillips is there for me – they’ve got me covered.”

Karen Chadderton
Administrator
Riverside Healthcare & Rehabilitation
East Hartford, CT
(345 bed nursing home)

“When we were looking to establish a Mutual Aid & Evacuation & Supply Plan for the Commonwealth of Massachusetts, we couldn’t find anyone but Russell Phillips & Associates who not only understood the mutual aid concept, but also the specific issues of the long term care environment.

They brought together the initial task force, created the special expertise committees, and tailored the plan to the geographic region, and the special needs of the nursing home and assisted living settings.

Russell Phillips & Associates understood the issues we needed to consider, they anticipated potential problem areas, and they had the relationships – with state agencies – to link the critical people and expertise. In short, they made the process a smooth and successful experience for us.”

Elissa Sherman
President, MassAging
Non-profit Long Term Care Association in Massachusetts